General

Update Credit Card Information

how to update credit card, credit card

Written by Darius
Updated over a week ago

How to Optimize Dubb Video for 3rd Party Services

How to Optimize Dubb Video for 3rd Party Services

Written by Reena Villamil
Updated over a week ago

Sendgrid- How to connect Sendgrid to Dubb

Sendgrid, connecting sendgrid to Dubb, sendgrid

Written by Darius
Updated over a week ago

How to Add Personalization Text

How to Add Personalization Text

Written by Reena Villamil
Updated over a week ago

How do widgets work on Dubb

How do widgets work on Dubb

Written by Reena Villamil
Updated over a week ago

How do I get a thumbnail or animated gif to appear when sending a Dubb video via sms

How do I get a thumbnail or animated gif to appear when sending a Dubb video via sms

Written by Reena Villamil
Updated over a week ago

How to Configure Twilio Replies

How to Configure Twilio Replies

Written by Reena Villamil
Updated over a week ago

How to allow video viewers to download a video on Dubb

How to allow video viewers to download a video on Dubb

Written by Reena Villamil
Updated over a week ago

How do email limits work and how do I request an increase in email sending

How do email limits work and how I do I request an increase in email sending

Written by Reena Villamil
Updated over a week ago

How to Send Through 3rd Party Email

Here is a video showing how to send videos through a third party platform such as Mailchimp, Keap, etc

Written by Ruben
Updated over a week ago

How to Create a YouTube Subscribe Call-to-Action on Dubb

Written by Ruben
Updated over a week ago

How to use the Dubb dashboard

To return to the dashboard, simply click the Dubb logo on the top left-hand corner.

Written by Ruben
Updated over a week ago

How to Share Videos with Team Members

How to Share Videos with Team Members

Written by Ruben
Updated over a week ago

How to Use the Dubb Bio Link

How to Use the Dubb Bio Link

Written by Ruben
Updated over a week ago

How to Make Videos Autoplay

Here's how to make your Dubb Videos Autoplay

Written by Ruben
Updated over a week ago

How to Manage Contacts

Here's a short video tutorial on how to manage your contacts.

Written by Ruben
Updated over a week ago

How to Trim a Video

Trim a Video

Written by Ruben
Updated over a week ago

How to Resize a thumbnail

Click this article to learn how to resize a thumbnail in Gmail and Outlook

Written by Ruben
Updated over a week ago

How to send a Dubb video via SMS / Text message

Now you can send videos through SMS/Text message by using the Dubb Android or iOS mobile app.

Written by Ruben
Updated over a week ago

Why is my credit card being declined when I try to Subscribe to Dubb?

This article explains how and why sometimes credit cards are declined when users are trying to purchase a subscription to Dubb.

Written by Ruben
Updated over a week ago

How to Send Directly Through Dubb

Here is a video showing you exactly how to send videos directly through the Dubb website

Written by Ruben
Updated over a week ago

Why aren’t thumbnails appearing on LinkedIn?

Oftentimes, users will report that a thumbnail is not appearing when a Dubb video URL is shared.

Written by Ruben
Updated over a week ago

How to Create, Manage, Track and Delete Campaigns on Dubb

How to Create, Manage, Track and Delete Campaigns on Dubb

Written by Ruben
Updated over a week ago

How to use reply with a video

Video Reply

Written by Ruben
Updated over a week ago

Why am I seeing a 404 error message page?

Written by Ruben
Updated over a week ago

How to use Facebook Comment Widget

This article shows how to use Facebook Comment Widget in Dubb Video Page

Written by Ruben
Updated over a week ago

Where are Dubb's data centers/content delivery networks (CDNs) located?

Dubb currently has data centers in the following locations:

Written by Ruben
Updated over a week ago

How to use Emoji Response buttons

How to use Emoji Response buttons

Written by Ruben
Updated over a week ago

What kind of videos can I create with Dubb?

With Dubb you can do the following

Written by Ruben
Updated over a week ago

How to Link Accounts on Dubb

This is a brief guide to link multiple Dubb accounts.

Written by Ruben
Updated over a week ago

Videos won't Upload

If your videos are getting stuck at 0% after finishing a recording try these steps.

Written by Ruben
Updated over a week ago

Videos Must be 'Shared with Team' in Order to be Available for Campaigns

Videos must be shared to be included in campaigns, automation, workflows, and emails sent directly using a configured broadcast provider.

Written by Ruben
Updated over a week ago

Using Dubb to Share Videos on Social Media (LinkedIn, Facebook, Twitter)

Dubb gives you the ability to create and host videos on instantly viewable actionable landing pages.

Written by Ruben
Updated over a week ago

Update Payment Method

If you need to update or change your payment method, start by logging in to your Dubb account.

Written by Ruben
Updated over a week ago

How to Insert Dubb Videos into ActiveCampaign

How to Insert Dubb Videos into ActiveCampaign

Written by Ruben
Updated over a week ago

Turn off Exit-Intent Popup

Turn off Exit-Intent Popup

Written by Ruben
Updated over a week ago

How to Use Email Personalization Text Tokens

Personalization text allows you to place tokens from contact data.

Written by Ruben
Updated over a week ago

Team Reporting

Dubb allows team administrators and members to view the activity on other team members' accounts, with just a couple of clicks.

Written by Ruben
Updated over a week ago

How to Increase Your Email Open and Click Rates

This article provides tips and suggestions on how to increase email open and click rates using Dubb.

Written by Ruben
Updated over a week ago

Teachers and Educators Plan

This article explains how to register for teachers and educators plan.

Written by Ruben
Updated over a week ago

Single Sign On (SSO) Configuration

This article explains how to set up and activate Single Sign-On (SSO) configuration from your Dubb account to any third-party platform.

Written by Ruben
Updated over a week ago

How to send a Dubb video via SMS / Text message

Send a Dubb video via SMS / Text message

Written by Ruben
Updated over a week ago

Screen Recording Issues - OS Catalina

If you are unable to record your screen on your MAC computer, running Operating System CATALINA, you can try the steps below.

Written by Ruben
Updated over a week ago

How to increase Email Responses

Written by Ruben
Updated over a week ago

Resolve Microphone Connection Issues on Mac OS Mojave and Big Sur

Written by Ruben
Updated over a week ago

Linkedin Integration not working, not showing up

If the Dubb Icon is not showing up within Linkedin, or is not responsive when you click it

Written by Ruben
Updated over a week ago

How to use Dubb Virtual Backgrounds

How to use Dubb Virtual Backgrounds

Written by Ruben
Updated over a week ago

How to Get Detailed Activity Reporting

Written by Ruben
Updated over a week ago

Invalid Token Format

Occasionally, your Gmail/SMTP token may expire, due to a password or other security setting being changed.

Written by Ruben
Updated over a week ago

How to Resize a thumbnail

Resize a thumbnail

Written by Ruben
Updated over a week ago

Import Contacts in CSV format

Dubb allows you to import contacts with a CSV file.

Written by Ruben
Updated this week

How to use the Dubb iMessage Extension

Watch the video tutorial above to learn how to use the iMessage Extension

Written by Ruben
Updated over a week ago

How to get contact-level activity tracking for multiple recipients

Written by Ruben
Updated over a week ago

How to use the Dubb dashboard

Our dashboard offers a host of tools that can be conveniently accessed through our navigation menu.

Written by Ruben
Updated over a week ago

How to Send & Track Videos

Dubb allows you to send videos in many different ways, and also allows you to track the analytics and engagement of your videos

Written by Ruben
Updated over a week ago

How to Get Additional Support and Contact the Dubb Team

Here are a few ways to get support from Dubb.

Written by Ruben
Updated over a week ago

How to use the Dubb dashboard

Our dashboard offers a host of tools that can be conveniently accessed through our navigation menu.

Written by Ruben
Updated over a week ago

How to use Dubb Video Descriptions

How to use Dubb Video Descriptions w/ support for Markdown

Written by Ruben
Updated over a week ago

How to Get Activity Tracking

The Dubb system tracks email opens/clicks, video page view, % of video watched, 😁 emoji engagement and call-to-action clicks.

Written by Ruben
Updated over a week ago

How to Gate Your Video with a Form

Dubb allows you to require that a viewer fill out a form in order to view the video.

Written by Ruben
Updated over a week ago

How to use Dubb Tasks

This article explains the usage of Dubb Tasks feature

Written by Ruben
Updated over a week ago

How to Fix Microphone Issues on Mojave Operating System

Written by Ruben
Updated over a week ago

How to use Dubb's 'Video Reply' Feature

Dubb offers an innovative way to send a video email or create a call-to-action on a landing page...

Written by Ruben
Updated over a week ago

How to Export a Video in HTML to Use on Landing Pages or Third-Party Email Services

Written by Ruben
Updated over a week ago

How to Send Video SMS with Dubb

Dubb allows users to send video text messages in two different ways: On Mobile and On Desktop

Written by Ruben
Updated over a week ago

How to Enable Dubb Messaging to Add Instant Chat on Video Pages

Written by Ruben
Updated over a week ago

How to use Dubb's 'Video Reply' Feature

Dubb's 'Video Reply' Feature

Written by Ruben
Updated over a week ago

How to Embed a Video onto an External Website/Landing Page

This article teaches you to copy the JavaScript embed code that allows you to embed a video onto a landing page.

Written by Ruben
Updated over a week ago

How to Use Dubb QR Codes to Share Videos

You can now share your Dubb video pages with a QR code. Every Dubb video has a unique QR code.

Written by Ruben
Updated over a week ago

How to Edit Videos

Written by Ruben
Updated over a week ago

How to Use Dubb QR Codes to Share Videos

Dubb QR Codes to Share Videos

Written by Ruben
Updated over a week ago

How to Manage Contacts

Contacts

Written by Ruben
Updated over a week ago

How to use Dubb QR Codes Features

Dubb QR Codes Features

Written by Ruben
Updated over a week ago

How to Download a Video or Video Reply

Written by Ruben
Updated over a week ago

How to Disable Video Page Signature

How to Disable Video Page Signature

Written by Ruben
Updated over a week ago

How to Disable Tracking

How to Disable Tracking

Written by Ruben
Updated over a week ago

How to use Dubb Messaging

How to use Dubb Messaging

Written by Ruben
Updated over a week ago

How to use Dubb Deals

This article explains the Dubb Deals feature

Written by Ruben
Updated over a week ago

How to Disable Dubb Branding (for Paid Subscribers & Free trial)

To disable Dubb branding, you must be a paid subscriber, or on a free trial.

Written by Ruben
Updated over a week ago

How to use Dubb Deals

Dubb Deals

Written by Ruben
Updated over a week ago

How to Use Dubb CRM Feature

Use Dubb CRM Feature

Written by Ruben
Updated over a week ago

How to disable blog content desktop and mobile notifications

This article will teach you how to disable desktop and app notification for blog content.

Written by Ruben
Updated over a week ago

How to use Caira™️ Speech Analysis with your Dubb Videos

Caira™️ Speech Analysis with your Dubb Videos

Written by Ruben
Updated over a week ago

How to Delete Contacts

Written by Ruben
Updated over a week ago

How to use Caira™️ Speech Analysis with your Dubb Videos

This article explains the usage of Caira Speech Analysis Feature

Written by Ruben
Updated over a week ago

How to Customize Your Video Page

Written by Ruben
Updated over a week ago

How to customize video link or URL

This article explains how to customize your Dubb video link or URL.

Written by Ruben
Updated over a week ago

How to Upload Videos to Dubb

Upload Videos to Dubb

Written by Ruben
Updated over a week ago

How to Customize Thumbnails

Dubb allows you to create and customize thumbnails for your videos so that you have the highest chance of your videos being clicked on.

Written by Ruben
Updated over a week ago

How to Customize Colors and Playback for the Dubb Video Player

Written by Ruben
Updated over a week ago

How to Upload Dubb Videos Directly to YouTube

Upload Dubb Videos Directly to YouTube

Written by Ruben
Updated over a week ago

How to Update the Custom Footer of Your Video Landing Page

Update the Custom Footer of Your Video Landing Page

Written by Ruben
Updated over a week ago

How to Create, Use and Manage Tags for Videos

Written by Ruben
Updated over a week ago

How to Create, Update and Delete Custom Landing Pages on Dubb

How to Create, Edit, Update, Manage, and Delete Custom Landing Pages on Dubb

Written by Ruben
Updated over a week ago

How to Update Dubb Subscription

Update Dubb Subscription

Written by Ruben
Updated over a week ago

How to Create Email Notifications in Dubb Automation Workflows

Written by Ruben
Updated over a week ago

How to Track Videos

Tracking your videos is a great way to identify hot prospects and see who is engaging with your videos and emails.

Written by Ruben
Updated over a week ago

How to Create, Edit, Manage and Delete Contacts on Dubb

This is a simple guide to managing your Contacts, Clients, Customers in Dubb.

Written by Ruben
Updated over a week ago

How to Track Videos

Track Videos

Written by Ruben
Updated over a week ago

How to Create, Edit, Manage and Delete a Call to Action

How to create setup, edit, manage, and delete a Call to Action

Written by Ruben
Updated over a week ago

How to Create Video Playlist

How to Create Video Playlist

Written by Ruben
Updated over a week ago

How to Track User Engagement in Videos

How to Track User Engagement in Videos

Written by Ruben
Updated over a week ago

How to Share a Video on All Channels (including Facebook, LinkedIn, Twitter, Email, SMS & more)

Share a Video on All Channels (including Facebook, LinkedIn, Twitter, Email, SMS & more)

Written by Ruben
Updated over a week ago

How to Set Up Your Dubb Video Email Signature

Set Up Your Dubb Video Email Signature

Written by Ruben
Updated over a week ago

How to Setup Portfolio Pages

Setup Portfolio Pages

Written by Ruben
Updated over a week ago

How to Setup Calify.me

Calify.me

Written by Ruben
Updated over a week ago

How to Create and Manage Video Presets

This article will help you create and manage video presets.

Written by Ruben
Updated over a week ago

How to Set a Custom Thumbnail Graphic

Set a Custom Thumbnail Graphic

Written by Ruben
Updated over a week ago

How to Create and Manage Groups on Dubb

Dubb allows users to create and manage groups of team members.

Written by Ruben
Updated over a week ago

How to Record with Webcam Teleprompter + Scripts Management

Record with Webcam Teleprompter + Scripts Management

Written by Ruben
Updated over a week ago

How to Record Videos

Record Videos

Written by Ruben
Updated over a week ago

How to Create a Custom Video Playlist

Written by Ruben
Updated over a week ago

How to Password Protect Dubb Videos

Password Protect Dubb Videos

Written by Ruben
Updated over a week ago

How to create and customize Dubb Showcases

When viewers click on the thumbnail, they’re taken to a video page where they can see a series of videos — instead of just a single video.

Written by Ruben
Updated over a week ago

How to Optimize Video Tracking for Third-party Senders

Optimize Video Tracking for Third-party Senders

Written by Ruben
Updated over a week ago

How to Connect Yahoo Email as an SMTP

Here is how you can connect your Yahoo to Dubb so you can send video email campaigns directly through Dubb, using your Outlook account.

Written by Ruben
Updated over a week ago

How to Optimize/Design your Video Background

Optimize/Design your Video Background

Written by Ruben
Updated over a week ago

How to Configure Google Gmail to Campaign Sender

How to Configure Google Gmail to Campaign Sender

Written by Ruben
Updated over a week ago

How to Manage Your Video Library on Dubb

Video Library on Dubb

Written by Ruben
Updated over a week ago

How to manage video and contacts tags on Dubb

How to manage video and contacts tags on Dubb

Written by Ruben
Updated over a week ago

How to Manage Your Team - Dubb Team Management

How to Manage Your Team

Written by Ruben
Updated over a week ago

How to Configure a Credit Card Form using Dubb Payments

This article helps you configure Dubb Payments so that you can accept credit card payments on your Dubb Action Pages.

Written by Ruben
Updated over a week ago

How to manage a video on Dubb.

A simple guide to managing your videos on Dubb

Written by Ruben
Updated over a week ago

How to Collect Written Reviews

Written by Ruben
Updated over a week ago

Video SMS Configuration and Setup

These are instructions for sending video SMS messages from the Dubb website.

Written by Ruben
Updated over a week ago

How to Collect Video Testimonials

Written by Ruben
Updated over a week ago

How to Clear Cache/Cookies in Chrome (when Transcoding or Recording gets stuck)

This article helps you to clear cookies in case transcoding or recording gets stuck.

Written by Ruben
Updated over a week ago

How to Change the Quality of your Dubb video

This is an article on how to change the quality of your Dubb video

Written by Ruben
Updated over a week ago

Dubb Video Page Templates - How to Create, Customize and Add Custom Video Templates

Dubb video page templates allow you to create templates that can be applied to new videos, without repeating the process.

Written by Reena Villamil
Updated over a week ago

Why are my videos being viewed in different locations than my recipient/s

This explains why different locations appear in the video activity reporting.

Written by Ruben
Updated over a week ago

Dubb Chrome Extension and Desktop App Shortcut Keys

Dubb Chrome Extension and Desktop App Keyboard Shortcuts

Written by Yna Delos Reyes
Updated over a week ago