Skip to main content

Why Aren't My Self-Sent Videos Tracking?

Have tracking issues? Learn how to troubleshoot problems, enable tracking, or check why it might not be working.

Darius avatar
Written by Darius
Updated over 11 months ago

Important: Videos sent to yourself will not be tracked. This prevents counting your own views. Follow these steps to ensure proper tracking:

  1. Send the Video: Send the video from your device as usual.

  2. Use a Different Device: Open the video on a different device than the one you used to send it.

    • Example: If you sent the video from your computer, open it on your mobile device.

  3. Connect to a Different Internet: Ensure the second device is using a different internet connection than the one used for sending.

    • Example: Use mobile data on your phone if you send the video from your computer’s Wi-Fi.

Benefit: Following these steps will ensure your video views are accurately tracked and not skewed by your own interactions.


Did this answer your question?