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Why Aren't My Self-Sent Videos Tracking?
Why Aren't My Self-Sent Videos Tracking?

Have tracking issues? Learn how to troubleshoot problems, enable tracking, or check why it might not be working.

Darius avatar
Written by Darius
Updated over a week ago

Important: Videos sent to yourself will not be tracked. This prevents counting your own views. Follow these steps to ensure proper tracking:

  1. Send the Video: Send the video from your device as usual.

  2. Use a Different Device: Open the video on a different device than the one you used to send it.

    • Example: If you sent the video from your computer, open it on your mobile device.

  3. Connect to a Different Internet: Ensure the second device is using a different internet connection than the one used for sending.

    • Example: Use mobile data on your phone if you send the video from your computer’s Wi-Fi.

Benefit: Following these steps will ensure your video views are accurately tracked and not skewed by your own interactions.


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