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Videos won't Upload
Videos won't Upload

If your videos are stuck at 0% after recording, follow these troubleshooting steps to resolve the issue quickly.

Darius avatar
Written by Darius
Updated over 3 months ago

Troubleshooting: Video Stuck at 0% After Recording

Step 1: Download the Source File

  • After recording, download the source file of your video.

  • Benefit: This ensures you have a local copy in case of upload issues.

Step 2: Upload the Source File on Dubb

  • Go to the Dubb website and manually upload the source file.

  • Benefit: This can resolve issues related to automatic uploads, ensuring your video is processed correctly.

Step 3: Contact Dubb Support (If Needed)

  • If the issue persists, email support@dubb.com.

  • Attach screenshots of the console error report.

  • Benefit: Providing detailed information helps our support team diagnose and resolve the issue faster.

Note: Taking these steps can help you troubleshoot and resolve upload issues quickly.

Here's a video tutorial on how to show Chrome Browser developer console errors:

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