Here's a quick video:
Why Video Testimonials Matter?
In the digital age, trust and social proof are critical to business growth. Video testimonials provide a powerful way to showcase the satisfaction of your clients and build credibility. With Dubb, collecting video testimonials has never been easier. In this article, we’ll walk you through the steps of creating, editing, and using video testimonials to strengthen your brand and improve client relationships.
Step-by-Step Guide to Collecting Video Testimonials
Step 1: Record Your Testimonial Request Video
The first step in collecting a video testimonial is to record your request. This is the video where you’ll ask your client to provide their feedback. Here’s how to do it effectively:
Personalized Requests: If you have a meaningful interaction with a client, such as overcoming a specific obstacle or providing a unique solution, record a personalized request. For example: “Hey John, can you tell me about how we helped you overcome [specific obstacle]?”
Generic Requests: If there wasn’t a specific event to reference, make the request more general. For example: “Hi there, it’s been a while since we connected. Can you do me a small favor and share your experience with us?”
Once you’ve recorded this video, save it for later use.
Step 2: Add the Video Testimonial Collection Button
Now that you have your video request, the next step is to make it easy for clients to send their video testimonials back to you. Here’s how:
Navigate to your Dubb account and select the video you want to use.
Add a Video Reply Button to the video. This button makes it easy for your clients to send back their video testimonials. You can customize the button’s text to say something like "Send Video Testimonial".
Step 3: Add Example Testimonials
To make it easier for your clients to record their video testimonials, consider adding example testimonials. This gives your clients an idea of what they could say and how to structure their response, improving the chances of receiving meaningful content.
Step 4: Send the Testimonial Request
The easiest way to send your testimonial request is through text message (SMS). Most people have phones with cameras, making it more convenient for them to record and send a video testimonial. Here’s how to distribute your request:
Copy the link to your video and the collection button.
Send the link via SMS to your client. Text messages are more likely to be opened compared to emails, ensuring your request gets attention.
Here's a Step-by-step article on how to send a video on sms:
https://support.dubb.com/en/articles/5796048-how-do-i-get-a-thumbnail-or-animated-gif-to-appear-when-sending-a-dubb-video-via-sms
If you prefer email, you can send the video request via email, but keep in mind that text messages typically have higher engagement.
Here's a Step-by-step article on how to send videos through email:
https://support.dubb.com/en/articles/5768539-how-to-send-through-3rd-party-email
Step 5: Automate the Testimonial Request Process (Optional)
To save time and ensure you consistently collect testimonials, consider setting up an automation workflow in Dubb. Here’s how it works:
Trigger: Add a specific tag (e.g., "Request for Testimonial") to the contact.
Action: Once the tag is added, Dubb will automatically send a video request via email or SMS.
Follow-Up: If the client hasn’t submitted their testimonial after a certain time (e.g., 2 days), Dubb can automatically send a reminder.
Repeat: The process will continue until the testimonial is submitted.
Here's an article of automation and workflows works:
https://support.dubb.com/en/articles/5764734-how-to-create-email-notifications-in-dubb-automation-workflows
This automation ensures you don’t miss an opportunity to collect valuable feedback.
Editing and Managing Your Testimonials
Once you’ve received video testimonials, you can manage them easily within Dubb. Here’s how:
Access Video Replies: All video testimonials are stored in the Video Replies section of your Dubb account.
Organize: You can organize these testimonials by client or topic to keep them easily accessible.
Download or Share: Download the testimonials or share them directly to your website, email campaigns, or social media platforms.
By collecting and sharing video testimonials, you’re not just gathering feedback—you’re building trust with future clients and showcasing your work.
Ready to Go Further with Dubb?
If you're on a free or basic plan, upgrading gives you access to:
Full video tracking analytics
Advanced automation features
Unlimited custom CTAs
Priority support and expert training
Level up your outreach today.
If you need more personalized help, Dubb's support and training teams are ready to assist you every step of the way. Keep creating, sharing, and succeeding!