If you are sending videos to yourself, the tracking will not take place.
This is intentional so that you don't accidentally count when you are viewing your own videos.
You have to open the videos on a device different than the one you sent them from, while connected to a different internet.
For example, If you send yourself a video on the computer, you have to open the video on your mobile device, while connected to a different internet than your computer, such as mobile data.
not tracking, no tracking, tracking not working
![Yna Delos Reyes avatar](https://static.intercomassets.com/avatars/5293496/square_128/Yna_Profile_Picture1-1638204888.png)
Written by Yna Delos Reyes
Updated over a week ago