Firstly, make sure you are on the latest version of the Chrome Browser.

Second, make sure you allowed access to your microphone from
Google Chrome.

To check this visit Settings > Advanced Settings > Content Settings >
Microphone

You can also go here: chrome://settings/content/camera

Make sure that the correct camera is selected.

Once that's selected, find the Dub website. It should already have

permissions and then, clear the data, and reset the permissions, or simply

delete the permissions.

Revisit the website and record a video. It will ask for permission to access your webcam and mic in the top left corner.

This is as long as the device itself, whether you're on Mac or PC, has given Chrome access to your webcam in the device settings.

Here's the summary of this tutorial: https://corp.dubb.com/v/bZceP4

Next is to make sure your Mac or PC operating system is properly connecting to your microphone.


Connecting Your Mic on a Mac


To change the input in your Mac visit System Preferences > Sound > Input.

Alternatively, you can click CMD SPACE and search for Sound.

On this page make sure you specify what your input should be. If you are using a Bluetooth or external mic you can specify this here.

Connecting Your Mic on a PC

On a PC follow these steps:

  1. Right-click the sound icon in the taskbar

  2. Select Open sound setting

  3. Choose Sound control panel on the right

  4. Select the Recording tab

  5. Choose the microphone

You can also search for Sound in your apps.

If you have any issues don't hesitate to contact us via email at support@dubb.com

To install the Dubb Chrome Extension click here.

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