Step-by-Step Instructions
1. Open Chrome Settings
Click the three dots (menu icon) in the upper-right corner of your Chrome browser.
Select Settings from the dropdown menu.
Chrome Browser Settings:
Chrome Settings Menu:
(Refer to screenshot above showing accessing Chrome options menu)
2. Navigate to Privacy and Security
In the Settings menu, scroll down and click on Privacy and security.
Then, select Site settings.
Chrome Privacy and Security Menu:
Chrome Site settings:
(Refer to screenshot above for accessing site settings in chrome browser)
3. Manage Camera Settings
In Site settings, find and click on Camera.
Ensure that the correct webcam is selected as the default device.
If you have multiple cameras, choose the one you want Dubb to access.
If your preferred camera is unplugged and re-plugged often, you may need to update this setting accordingly.
Camera settings:
Camera options:
(Refer to screenshot above for accessing camera settings in chrome browser)
4. Manage Microphone Settings
Similarly, go back to Site settings.
Select Microphone.
Choose the appropriate microphone device for Dubb to use.
Microphone settings:
Microphone options:
(Refer to screenshot above for accessing microphone settings in chrome)
5. Reset Permissions for Dubb
If you previously blocked camera or microphone permissions for Dubb, you need to remove those blocks:
In Site settings, scroll to Permissions and find any camera or microphone permissions related to Dubb (or
corp.dubb.com).Delete or reset these permissions to clear any blocks.
Chrome Browser Settings:
Chrome Settings Menu:
Chrome Privacy and Security Menu:
Chrome Site settings:
Chrome View Permission options:
Chrome View Permission Search Bar:
Chrome View Permission Website List:
Chrome Dubb Website Reset Permission:
Chrome Reset Permission Confirmation:
(Refer to screenshot above on how to reset permissions on Dubb website in Chrome browser)
6. Revisit Dubb Website or Reinstall Extension
After resetting permissions, reload the Dubb dashboard page or reinstall the Dubb Chrome extension.
When prompted by Chrome to allow camera and microphone access, click “Allow” for both devices.
Always choose Allow to prevent access issues.
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