General FAQs

Dubb Support avatar Dubb Support avatar
91 articles in this collection
Written by Dubb Support and Dubb Support

How do I get a thumbnail or animated GIF to appear when sending a Dubb video via SMS

This article explains how and why thumbnail preview images appear and sometimes do not appear when sending a Dubb video via text message
Dubb Support avatar
Written by Dubb Support
Updated yesterday

Why is my credit card being declined when I try to Subscribe to Dubb

CC declined, Card declined, Dubb declined my card,
Dubb Support avatar
Written by Dubb Support
Updated over a week ago

How to Update Dubb Subscription

Update Subscription, Pause Subscription, Cancel Subscription, Stop Subscription
Dubb Support avatar
Written by Dubb Support
Updated over a week ago

Turn off Exit Intent Popup

turn off exit intent popup, turn of popups
Dubb Support avatar
Written by Dubb Support
Updated over a week ago

How to Edit Videos

Edit Videos, Edit Dubb Videos, Editing videos, editing Dubb videos
Dubb Support avatar
Written by Dubb Support
Updated over a week ago

Import CSV File

import contacts, import csv, CSV file import, importing contacts with CSV
Dubb Support avatar
Written by Dubb Support
Updated over a week ago

Custom Background Image

Custom Background, Customize background, background customization
Dubb Support avatar
Written by Dubb Support
Updated over a week ago

Chrome Extension Issues

Chrome Extension Issue, Extension Problem, Extension not working
Dubb Support avatar
Written by Dubb Support
Updated over a week ago

Closed Captions

Closed Captions, Subtitles, SRT, subtitle, transcription
Dubb Support avatar
Written by Dubb Support
Updated over a week ago

How to use, embed and share videos from YouTube on Dubb

This article explains how to take a video from YouTube and create a Dubb page with calls-to-action, calendar integration, chat, and more.
Dubb Support avatar
Written by Dubb Support
Updated over a week ago

How to Send Directly Through Dubb

Send directly through Dubb, Send through Dubb, send direct
Dubb Support avatar
Written by Dubb Support
Updated over a week ago

How to Send & Track Videos

How to send, Sending, send video, sending videos, track, tracking, how to track
Dubb Support avatar
Written by Dubb Support
Updated over a week ago

How to Record Videos

How to record, recording, record video
Dubb Support avatar
Written by Dubb Support
Updated over a week ago

How to Disable Dubb Branding (for Paid Subscribers & Free trial)

Dubb Support avatar
Written by Dubb Support
Updated over a week ago

How to Track Videos

Video Tracking, Track videos, How does tracking work?
Dubb Support avatar
Written by Dubb Support
Updated over a week ago

How to Customize Thumbnails

Thumbnail, Preview, GIF, custom thumbnail, custom GIF
Dubb Support avatar
Written by Dubb Support
Updated over a week ago

Add Video To Email Signature

Video in Email Signature, Other uses for video
Dubb Support avatar
Written by Dubb Support
Updated over a week ago

How to Collect Written Reviews

How to collect reviews, testimonials
Dubb Support avatar
Written by Dubb Support
Updated over a week ago

How to Collect Video Testimonials

Hot to collect video testimonials, video reply, video replies
Dubb Support avatar
Written by Dubb Support
Updated over a week ago

How to use the Playlist

How to use the playlist effectively
Dubb Support avatar
Written by Dubb Support
Updated over a week ago

Chrome Extension Tutorial

How to use the Dubb Chrome extension
Dubb Support avatar
Written by Dubb Support
Updated over a week ago

CTA's Not showing

CTA's not showing, calls to action not showing, phone sms cta
Dubb Support avatar
Written by Dubb Support
Updated over a week ago

Linkedin Integration not working, not showing up

Linkedin add-on integration not showing not working
Dubb Support avatar
Written by Dubb Support
Updated over a week ago

Auto Delete Videos

Automatically delete videos
Dubb Support avatar
Written by Dubb Support
Updated over a week ago

How can I integrate Book Like A Boss software with my Dubb app?

Dubb Support avatar
Written by Dubb Support
Updated over a week ago

How to Install the Dubb Desktop App

Desktop app. Screen recorder
Dubb Support avatar
Written by Dubb Support
Updated over a week ago

Screen Recording Issues -OS Catalina

Dubb Support avatar
Written by Dubb Support
Updated over a week ago

Download Receipt or Invoice

Invoice, Receipt, How to download your receipt or invoice
Dubb Support avatar
Written by Dubb Support
Updated over a week ago

Videos Must be Shared in order to be available for campaigns

Videos must be shared to be included in campaigns, automation, workflows, and emails.
Dubb Support avatar
Written by Dubb Support
Updated over a week ago

How to increase email responses

Dubb Support avatar
Written by Dubb Support
Updated over a week ago

How to send a Dubb video via SMS / Text message

How to send a video by SMS / Text Message
Dubb Support avatar
Written by Dubb Support
Updated over a week ago

How to use the Dubb dashboard

Dubb Support avatar
Written by Dubb Support
Updated over a week ago

How to add video to your email signature

Dubb Support avatar
Written by Dubb Support
Updated over a week ago

How to Create, Use and Manage Tags for Videos

Dubb Support avatar
Written by Dubb Support
Updated over a week ago

How do widgets work on Dubb?

This article explains how to create, configure and add a widget to a website.
Dubb Support avatar
Written by Dubb Support
Updated over a week ago

How do email limits work and how I do I request an increase in email sending?

Dubb Support avatar
Written by Dubb Support
Updated over a week ago

Where are Dubb's data centers / content delivery networks (CDNs) located?

Dubb Support avatar
Written by Dubb Support
Updated over a week ago

Why am I seeing a 404 error message page?

Dubb Support avatar
Written by Dubb Support
Updated over a week ago

How to share videos with team members

How to share videos with team members
Dubb Support avatar
Written by Dubb Support
Updated over a week ago

How do I customize my branding including logo, profile links, social media, etc?

Dubb Support avatar
Written by Dubb Support
Updated over a week ago

What kind of videos can I create with Dubb?

This article serves as a guide to show you what kind of videos can be created, hosted and shared on Dubb.
Dubb Support avatar
Written by Dubb Support
Updated over a week ago

How to disable blog content desktop and mobile notifications

This article will teach you how to disable desktop and app notification for blog content.
Dubb Support avatar
Written by Dubb Support
Updated over a week ago

Background Customization

Customize your background of video pages
Dubb Support avatar
Written by Dubb Support
Updated over a week ago

How Dubb Works

Read this article and watch this video to see how the Dubb video platform works.
Dubb Support avatar
Written by Dubb Support
Updated over a week ago

How to Link Accounts on Dubb

This is a brief guide to link multiple Dubb accounts.
Dubb Support avatar
Written by Dubb Support
Updated over a week ago

How to add video to ActiveCampaign

How to add video to ActiveCampaign, active campaign
Dubb Support avatar
Written by Dubb Support
Updated over a week ago

How to Allow Video Viewers to Download a Video on Dubb

This article shows you how to allow viewers to download a video from a public video page.
Dubb Support avatar
Written by Dubb Support
Updated this week

Video Reply

Video reply, reply with video
Dubb Support avatar
Written by Dubb Support
Updated over a week ago

How to manage a video on Dubb.

A simple guide to managing your videos on Dubb
Dubb Support avatar
Written by Dubb Support
Updated over a week ago

How to create, setup, edit, manage and delete a Call-to-Action

A simple guide to managing your Calls to actions (CTAs) on Dubb
Dubb Support avatar
Written by Dubb Support
Updated over a week ago

How to edit video info on Dubb

A simple guide to editing video (calls to action, design, video player, branding, playlists, privacy settings & more)
Dubb Support avatar
Written by Dubb Support
Updated over a week ago

How to manage video and contacts tags on Dubb

A simple guide to managing your Dubb video and contact tags
Dubb Support avatar
Written by Dubb Support
Updated over a week ago

How to manage your video library on Dubb.

A simple guide to managing your Dubb video library
Dubb Support avatar
Written by Dubb Support
Updated over a week ago

Microphone connection Issues On Mac Mojave

Microphone connection problem, problem connecting microphone
Dubb Support avatar
Written by Dubb Support
Updated over a week ago

How to create, edit, update, manage and delete landing pages on Dubb

A simple guide to managing your Dubb landing pages
Dubb Support avatar
Written by Dubb Support
Updated over a week ago

How to create, manage, track and delete campaigns on Dubb.

A simple guide to creating and managing your Dubb Campaigns
Dubb Support avatar
Written by Dubb Support
Updated over a week ago

How to Configure Google Gmail to Campaign Sender

Dubb Support avatar
Written by Dubb Support
Updated over a week ago

How to Resize a thumbnail

resize thumbnail, change thumbnail size, change preview size, resize preview, resize GIF change gif size
Dubb Support avatar
Written by Dubb Support
Updated over a week ago

How to Use Personalization Text

Tips and tricks to use personalization text in mass email campaigns and individuals sends.
Dubb Support avatar
Written by Dubb Support
Updated over a week ago

Change Username

change username
Dubb Support avatar
Written by Dubb Support
Updated over a week ago

How to Fix Microphone Issues on Mojave Operating System

Fix Microphone, Microphone not working, microphone issue
Dubb Support avatar
Written by Dubb Support
Updated over a week ago

How to add a Personalization Token to your Personalization Message

Add personalization token to videos, add personalization token to personalization message
Dubb Support avatar
Written by Dubb Support
Updated over a week ago

How to create, edit, manage and delete Contacts on Dubb

A simple guide to managing your Contacts in Dubb. Contacts, Clients, Customers
Dubb Support avatar
Written by Dubb Support
Updated over a week ago

Videos won't Upload

Videos won't upload, videos won't render, aren't uploading, stuck at 0%,
Dubb Support avatar
Written by Dubb Support
Updated over a week ago

How to get contact-level activity tracking for multiple recipients

tracking multiple users activity track multiple contacts
Dubb Support avatar
Written by Dubb Support
Updated over a week ago

How to Create a Custom Video Playlist

Dubb Support avatar
Written by Dubb Support
Updated over a week ago

How to Set a Custom Thumbnail Graphic

Dubb Support avatar
Written by Dubb Support
Updated over a week ago

How to Trim a Video or Select a Custom Start and Stop Time of a Video

Edit Dubb Videos, Trim Video, edit video
Dubb Support avatar
Written by Dubb Support
Updated over a week ago

How to Add Personalization Text

Dubb Support avatar
Written by Dubb Support
Updated over a week ago

How to Get Activity Tracking

Dubb Support avatar
Written by Dubb Support
Updated over a week ago

How to Copy and Paste a Video Thumbnail and Link into Email

Applies to all email programs including Gmail, Outlook, Yahoo, Aol, Apple Mail & More
Dubb Support avatar
Written by Dubb Support
Updated over a week ago

How to Share a Video on All Channels (including Facebook, LinkedIn, Twitter, Email, SMS & more)

Dubb Support avatar
Written by Dubb Support
Updated over a week ago

How to Copy and Paste a Video in Apple Mail (on a Mac)

Dubb Support avatar
Written by Dubb Support
Updated over a week ago

Can I put multiple logos or custom sub domain names on one account?

Dubb Support avatar
Written by Dubb Support
Updated over a week ago

How to Embed a Video onto a Landing Page

This article teaches you to copy the JavaScript embed code that allows you to embed a video onto a landing page.
Dubb Support avatar
Written by Dubb Support
Updated over a week ago

How to Track User Engagement in Videos

This article helps track when emails are opened / clicked, when video pages are viewed, and what % of videos are watched.
Dubb Support avatar
Written by Dubb Support
Updated over a week ago

How to add third-party pixels and Java script files to landing pages

This article explains how to add pixels for Facebook, Google Ads / AdWords / Analytics, LinkedIn, AdRoll, Intercom, Drift and more.
Dubb Support avatar
Written by Dubb Support
Updated over a week ago

How to Create Video Playlist

Dubb Support avatar
Written by Dubb Support
Updated over a week ago

How to Make Videos Autoplay

Dubb Support avatar
Written by Dubb Support
Updated over a week ago

How to Password Protect Videos

Dubb Support avatar
Written by Dubb Support
Updated over a week ago

How to Delete Contacts

Dubb Support avatar
Written by Dubb Support
Updated over a week ago

How to Export a Video in HTML to Use on Landing Pages or Third Party Email Services

Dubb Support avatar
Written by Dubb Support
Updated over a week ago

How to Get Detailed Activity Reporting

reporting, activity, tracking, Time, location, activity type email open/click video page view/% watch rate & device type data on videos.
Dubb Support avatar
Written by Dubb Support
Updated over a week ago

How to Download a Video

Dubb Support avatar
Written by Dubb Support
Updated this week

How to Manage Contacts

contacts
Dubb Support avatar
Written by Dubb Support
Updated over a week ago

How Can I customize my Video Page

Custom Video Page, Customize video page, how to change video page customize landing page
Dubb Support avatar
Written by Dubb Support
Updated over a week ago

How does Dubb Integrate into other Systems

A simple guide to managing your email, CRM and more integrations on Dubb.
Dubb Support avatar
Written by Dubb Support
Updated this week

How to Add Video to MailChimp emails

This article helps you to add your Dubb videos to the body of your MailChimp emails.
Dubb Support avatar
Written by Dubb Support
Updated over a week ago

Are my videos and video pages private?

privacy, private Provides information on privacy for videos and video pages from search engine spiders (Google, Yahoo, AOL, etc).
Dubb Support avatar
Written by Dubb Support
Updated over a week ago

How to Clear Cache/Cookies in Chrome (when Transcoding or Recording gets stuck)

This article helps you to clear cookies in case transcoding or recording gets stuck.
Dubb Support avatar
Written by Dubb Support
Updated over a week ago

How to upload videos to Dubb

Here's how you upload a video shot on your computer, mobile device or camera.
Dubb Support avatar
Written by Dubb Support
Updated over a week ago