General FAQs

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63 articles in this collection
Written by Heather

How to increase email responses

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Written by Heather
Updated over a week ago

How to send a Dubb video via SMS / Text message

How to send a video by SMS / Text Message
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Written by Heather
Updated over a week ago

How to use the Dubb dashboard

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Written by Heather
Updated over a week ago

How to add video to your email signature

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Written by Heather
Updated over a week ago

How to Create, Use and Manage Tags for Videos

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Written by Heather
Updated over a week ago

How do widgets work on Dubb?

This article explains how to create, configure and add a widget to a website.
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Written by Heather
Updated over a week ago

How do email limits work and how I do I request an increase in email sending?

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Written by Heather
Updated over a week ago

Where are Dubb's data centers / content delivery networks (CDNs) located?

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Written by Heather
Updated over a week ago

Why am I seeing a 404 error message page?

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Written by Heather
Updated over a week ago

How do I customize my branding including logo, profile links, social media, etc?

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Written by Heather
Updated over a week ago

How do I tell my storage limit?

This article will explain how to tell how much storage and / or what your video limit is within your account.
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Written by Heather
Updated over a week ago

What kind of videos can I create with Dubb?

This article serves as a guide to show you what kind of videos can be created, hosted and shared on Dubb.
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Written by Heather
Updated over a week ago

How to disable blog content desktop and mobile notifications

This article will teach you how to disable desktop and app notification for blog content.
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Written by Heather
Updated over a week ago

Background Customization

Customize your background of video pages
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Written by Heather
Updated over a week ago

How Dubb Works

Read this article and watch this video to see how the Dubb video platform works.
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Written by Heather
Updated over a week ago

How to Link Accounts on Dubb

This is a brief guide to link multiple Dubb accounts.
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Written by Heather
Updated over a week ago

How to add video to ActiveCampaign

How to add video to ActiveCampaign, active campaign
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Written by Heather
Updated over a week ago

How to Allow Video Viewers to Download a Video on Dubb

This article shows you how to allow viewers to download a video from a public video page.
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Written by Heather
Updated over a week ago

Video Reply

Video reply, reply with video
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Written by Heather
Updated over a week ago

How to manage a video on Dubb.

A simple guide to managing your videos on Dubb
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Written by Heather
Updated over a week ago

How to create, setup, edit, manage and delete a Call-to-Action

A simple guide to managing your Calls to actions (CTAs) on Dubb
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Written by Heather
Updated over a week ago

How to edit video info on Dubb

A simple guide to editing video (calls to action, design, video player, branding, playlists, privacy settings & more)
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Written by Heather
Updated over a week ago

How to manage your video library on Dubb.

A simple guide to managing your Dubb video library
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Written by Heather
Updated over a week ago

Microphone connection Issues On Mac Mojave

Microphone connection problem, problem connecting microphone
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Written by Heather
Updated over a week ago

How to manage video and contacts tags on Dubb

A simple guide to managing your Dubb video and contact tags
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Written by Heather
Updated over a week ago

How to create, manage, track and delete campaigns on Dubb.

A simple guide to creating and managing your Dubb Campaigns
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Written by Heather
Updated over a week ago

How to create, edit, update, manage and delete landing pages on Dubb

A simple guide to managing your Dubb landing pages
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Written by Heather
Updated over a week ago

How to Configure Google Gmail to Campaign Sender

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Written by Heather
Updated over a week ago

How to Resize a thumbnail

resize thumbnail, change thumbnail size, change preview size, resize preview, resize GIF change gif size
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Written by Heather
Updated over a week ago

How to Use Personalization Text

Tips and tricks to use personalization text in mass email campaigns and individuals sends.
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Written by Heather
Updated over a week ago

Change Username

change username
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Written by Heather
Updated over a week ago

How to Fix Microphone Issues on Mojave Operating System

Fix Microphone, Microphone not working, microphone issue
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Written by Heather
Updated over a week ago

How to add a Personalization Token to your Personalization Message

Add personalization token to videos, add personalization token to personalization message
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Written by Heather
Updated over a week ago

How to create, edit, manage and delete Contacts on Dubb

A simple guide to managing your Contacts in Dubb. Contacts, Clients, Customers
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Written by Heather
Updated over a week ago

Videos won't Upload

Videos won't upload, videos won't render, aren't uploading, stuck at 0%,
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Written by Heather
Updated over a week ago

How to get contact-level activity tracking for multiple recipients

tracking multiple users activity track multiple contacts
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Written by Heather
Updated over a week ago

How to Create a Custom Video Playlist

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Written by Heather
Updated over a week ago

How to Set a Custom Thumbnail Graphic

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Written by Heather
Updated over a week ago

How to Trim a Video or Select a Custom Start and Stop Time of a Video

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Written by Heather
Updated over a week ago

How to Add Personalization Text

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Written by Heather
Updated over a week ago

How to Get Activity Tracking

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Written by Heather
Updated over a week ago

How to Copy and Paste a Video Thumbnail and Link into Email

Applies to all email programs including Gmail, Outlook, Yahoo, Aol, Apple Mail & More
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Written by Heather
Updated over a week ago

How to Share a Video on All Channels (including Facebook, LinkedIn, Twitter, Email, SMS & more)

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Written by Heather
Updated over a week ago

How to Copy and Paste a Video in Apple Mail (on a Mac)

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Written by Heather
Updated over a week ago

Can I put multiple logos or custom sub domain names on one account?

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Written by Heather
Updated over a week ago

How to Embed a Video onto a Landing Page

This article teaches you to copy the JavaScript embed code that allows you to embed a video onto a landing page.
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Written by Heather
Updated over a week ago

How to Track User Engagement in Videos

This article helps track when emails are opened / clicked, when video pages are viewed, and what % of videos are watched.
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Written by Heather
Updated over a week ago

How to add third-party pixels and Java script files to landing pages

This article explains how to add pixels for Facebook, Google Ads / AdWords / Analytics, LinkedIn, AdRoll, Intercom, Drift and more.
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Written by Heather
Updated over a week ago

How to Create Video Playlist

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Written by Heather
Updated over a week ago

How to Make Videos Autoplay

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Written by Heather
Updated over a week ago

How to Password Protect Videos

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Written by Heather
Updated over a week ago

How to Delete Contacts

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Written by Heather
Updated over a week ago

How to Export a Video in HTML to Use on Landing Pages or Third Party Email Services

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Written by Heather
Updated over a week ago

How to Get Detailed Activity Reporting

reporting, activity, tracking, Time, location, activity type email open/click video page view/% watch rate & device type data on videos.
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Written by Heather
Updated over a week ago

How to Download a Video

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Written by Heather
Updated this week

How to Manage Contacts

contacts
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Written by Heather
Updated over a week ago

How Can I customize my Video Page

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Written by Heather
Updated over a week ago

How does Dubb Integrate into other Systems

A simple guide to managing your email, CRM and more integrations on Dubb.
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Written by Heather
Updated over a week ago

How to Add Video to MailChimp emails

This article helps you to add your Dubb videos to the body of your MailChimp emails.
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Written by Heather
Updated over a week ago

Are my videos and video pages private?

privacy, private Provides information on privacy for videos and video pages from search engine spiders (Google, Yahoo, AOL, etc).
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Written by Heather
Updated over a week ago

How to Customize Colors and Playback for the Dubb Video Player

This article will help you customize the colors of your video player and specify the autoplay back (autoplay with or without sound).
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Written by Heather
Updated over a week ago

How to Clear Cache/Cookies in Chrome (when Transcoding or Recording gets stuck)

This article helps you to clear cookies in case transcoding or recording gets stuck.
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Written by Heather
Updated over a week ago

How to upload videos to Dubb

Here's how you upload a video shot on your computer, mobile device or camera.
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Written by Heather
Updated over a week ago