This article explains how to troubleshoot some common issues on installing the Dubb Desktop App for Mac or PC.

Mac: The most common reason why the Mac version of the Dubb Desktop app does not install is due to requiring the unidentified developers be authorized. We do not use the Mac App Store to distribute the app to leverage OTA (over the air) updates to the software (similar to Slack and other popular software platforms).

In order to approve the Dubb Desktop app to install onto your Mac, please follow the steps in this article. https://support.apple.com/guide/mac-help/open-a-mac-app-from-an-unidentified-developer-mh40616/mac

PC: Make sure to get latest version of the Dubb Desktop App EXE file.

If you still issues after following these steps, please provide screenshots or video and report them to support@dubb.com.

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