If you are having difficulties recording video or audio with the Chrome extension, or Gmail, Linkedin, Hubspot etc add-ons, please try the following steps
Open your Dubb Chrome Extension and click Settings.
If Microphone or Camera have encoded options as in the screenshot below, that means the extension does not have permission.
1 Uninstall the Dubb Chrome extension
2 Then Clear your Cache
3 Reinstall Dubb Chrome Extension
****During Install, there is a popup that appears in the top left corner of the browser that asks for permission to access the webcam and mic. You must be sure to say yes to that popup
If you do not see the popup still you can try this:
Enter this URL and manually add permissions
PLEASE NOTE: If you are STILL HAVING ISSUES, please do the following.
Create a new Chrome profile (Why? Often times other Chrome Extensions or settings in your Chrome Profile cause issues).
Install the Dubb Chrome Extension
Allow Mic/Webcam access
Record a test video
If you are still having issues after doing the above steps, we recommend recording a video from your phone and email it (with a detailed description) to email@example.com.