What to do if you're having problems connecting external devices (WebCams, Microphones, etc) to the Dubb Chrome Extension

A.  If you are receiving a message when trying to record that says " Your Browser does not support recording", first make sure you are using Google Chrome. Then make sure that your Chrome browser is up to date.

Do this by clicking the three dots in the top right corner of your Chrome browser 

Then click help, and click "About Google Chrome"

Then make sure your browser is up-to-date. If you need to relaunch, do so.

If you have external devices (such as monitors, microphones, or webcams) that are not connecting follow these steps:

1. Unplug all of your external devices

2. Clear your Chrome Browser Content Settings 

To do this go to the settings section of your Google Chrome browser and select: More Tools > Clear Browsing Data > Advanced > Content Settings > > Clear Data

3. Refresh your device connections

4. Uninstall the Dubb Chrome Extension 

To uninstall the Dubb Chrome Extension, right mouse click over the Dubb Chrome extension icon in your Chrome Browser and select "Remove from Chrome"

5. Reinstall the Dubb Chrome Extension

B. If you are unable to see your devices (mic and webcam), and they are blank, here's how to resolve them:

1.  Click the three dots in the top right corner of your Chrome browser, select More Tools, and then Extension

2. Make sure that the Developer mode is on

3. Inspect views background page

4. In the Console tab, click on the empty space, and enter this code: chrome.storage.local.set({‘has-media-device-permission’: true})

Check out this video for the tutorial: https://corp.dubb.com/v/BpjdEO

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